Question 1

What is Xcergy Health?

Accepted Answer

Xcergy turns the report you already have into a weekly plan for training, food and recovery, built from your biology instead of a generic template, and proves it's working with a retest. It reads your blood tests, wearables, CGM, medicines and check-ins to do it, and a human coach and physician sit behind every plan. The focus throughout is your metabolic health, the glucose, insulin, blood pressure and cholesterol numbers that drive how you actually feel day to day.

Question 2

How does Xcergy read my blood reports?

Accepted Answer

You can upload a PDF or photograph of a lab report from any accredited lab. Xcergy uses digital parsing and high-accuracy OCR to extract 90+ biomarkers, normalise the units, and map them to 11 health domains.

Question 3

Why does South Asian reference calibration matter?

Accepted Answer

South Asians frequently develop insulin resistance, visceral adiposity, and cardiovascular disease at lower BMIs and younger ages than Western reference populations. Xcergy uses tighter thresholds for fasting insulin, HbA1c, ApoB, and waist-to-height ratio to detect risk years before standard lab ranges trigger alarms.

Question 4

What devices and wearables are supported?

Accepted Answer

Xcergy reads directly through Apple Health (iOS) and Android Health Connect. Any wearable that writes to those stores, including Apple Watch, Garmin, Oura, Whoop, Fitbit, and Ultrahuman, connects automatically.

Question 5

How does Xcergy handle HRV (Heart Rate Variability)?

Accepted Answer

Unlike platforms that conflate different HRV metrics, Xcergy treats Apple Health SDNN and Android Health Connect RMSSD as mathematically distinct streams. Your baseline is built strictly from your specific device's measurement type.

Question 6

What happens if my blood test shows high inflammation?

Accepted Answer

If a lab marker like hs-CRP is elevated (> 3.0 mg/L), Xcergy's clinical safety gate immediately caps high-intensity training (HIIT) and shifts your protocol toward Zone 2 aerobic base, restorative mobility, and anti-inflammatory nutrition until follow-up testing.

Question 7

Can a physician override or lock my protocol?

Accepted Answer

Yes. If you work with a physician or if your test results trigger clinical review, a physician can modify and lock your protocol. Once locked, Xcergy cannot alter the physician's prescribed boundaries.

Question 8

What is the difference between the AI assistant and the human coach?

Accepted Answer

The AI assistant provides instant, context-aware answers about your own data and protocol rules. The assigned human coach provides weekly accountability, behavioural problem-solving, empathetic support, and milestone reviews.

Question 9

How does Xcergy adapt to Indian food and regional diets?

Accepted Answer

Our nutrition engine is built with a deep database of regional Indian dishes, vegetarian and eggetarian archetypes, lentils, rotis, and thalis, prioritizing low glycemic index and high protein without forcing unrealistic Western food swaps.

Question 10

Can employers see my private blood tests or health data?

Accepted Answer

Never. Employers only receive privacy-suppressed aggregate cohort reports. Individual lab results, medications, symptoms, and workout logs are cryptographically protected and strictly private.

Questions people ask before they trust a health platform.

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